Return & Refund Policy

Sometimes things don’t work out the way you thought. Maybe the product wasn’t what you expected, maybe it showed up a little differently, or maybe you just changed your mind & it almost happened most of all. That’s why we’ve a Return & Refund Policy. It is a simple way to help you understand what you can return, how refunds work, and what steps you’ll need to take if you ever find yourself needing one. We just ask that you take a few minutes to read through it so there are no surprises later on.

Returns & Exchanges

Our process is designed to be simple, clear & fair for everyone. Just make sure to go through the conditions below before sending anything back - it saves time on both sides. When it comes to returns and exchanges, please keep in mind:

  • Items must be unused and in their original condition.

  • All packaging, tags & accessories should be included.

  • Requests should be made within the return window mentioned on your order details.

  • Exchanges are subject to product availability at the time of request.

  • Certain items may not qualify for returns due to hygiene or safety reasons (these will be clearly marked on the product page).

How to Initiate a Return

First thing, just drop us a message on our contact page. Tell us your order number and what’s up with the product. We try to make it easy. Once we hear from you, we’ll send you the return steps. This usually means giving you an address and some quick tips for packing. Keep the original packaging if you can. After we get your return, we check it out. Then we’ll email you to confirm everything’s okay.

Refunds

So you’ve returned your order and everything checks out - what’s next? Well, we process refunds as quickly as possible, usually within a few business days. But sometimes it takes a bit longer, depending on your payment method. Refunds go back to the original payment method you used. If you paid by card, it shows up there. If you used another option, we will make sure it’s refunded the same way. It’s just easier that way & keeps things clean. You’ll get an email confirmation once your refund is on its way. And if anything feels not okay or takes too long, just contact us.

Damaged or Wrong Items

Mistakes happen - even sometimes to us. If your order arrives damaged or it’s not what you ordered, we fix it right away. It’s frustrating & we understand that. Please check your order as soon as it arrives. If something’s wrong, contact us within 7 days with details & photos. This helps us ensure you get the right solution. We’ll either send you a replacement, issue a full refund, or arrange another option that works for you. It’s all about making sure you’re satisfied.

Cancellations

You know how plans change, right? Well, we totally get it. If you need to cancel your order, the sooner you tell us, the better, as it makes things way easier. If it hasn’t been shipped yet, we’ll cancel it & sort out a refund. But here’s the thing - if your order is already on its way, then we can’t cancel it. In that case, you’ll have to follow our return process instead. No worries, we’ll guide you through it. Just drop us a message as soon as possible so we can help.

Refund & Return Exceptions

There are a few cases where we just can’t accept returns. You know how it is - some things aren’t safe to return once opened. That includes personal care products, used electronics without their original packaging & custom-made or personalized items.

Also, if something says “final sale” or “non-returnable,” it really means just that. No exchanges or refunds there. We try to make this clear before you check out. And yes, returns must be in their original condition and packaging. If an item is damaged because it was misused, we can’t offer a refund. These exceptions keep things fair and make the process smoother for everyone.

How Refunds & Returns Affect Your Orders?

When you return a product, it can change a few things about your original purchase. For example, any discounts or offers you used might affect the total refund amount. Shipping charges might also be adjusted depending on the situation.

Returns also update your order status in our system, so you’ll be able to track progress. If the returned item was part of a bundle or special deal, the rest of your order might be adjusted accordingly. This ensures everything stays fair and clear for everyone. Refunds are processed back to the payment method you used. Depending on your bank or provider, it might take several days. We appreciate your patience during this process.

Contact for Refunds & Returns

If you need to replace an item or request a refund, just let us know. The sooner you reach us, the sooner we can help. Check out our Contact Page & fill out the form with your order number, item details, and a brief note about what happened. Don’t worry, we’ll figure it out together. Usually, we reply within a day or two. We’re here to make it right.